At Ledingwane Attorneys, we are committed to providing high-quality legal services tailored to your needs. This refund policy outlines the terms under which refunds may be granted for payments made to us for legal services.

1. General Policy

Due to the nature of legal services, fees paid for work already completed or services already rendered are generally non-refundable. This includes consultations, research, document drafting, court appearances, and other related legal work.

2. Refund Eligibility

Refunds may be considered in the following situations:

1. Overpayment: If you accidentally make an overpayment, we will refund the excess amount promptly.
2. Unutilized Services: If you have paid for services that were not commenced or performed, you may be eligible for a partial refund.
3. Cancellation by Ledingwane Attorneys: If we are unable to proceed with your case due to unforeseen circumstances on our part, we will issue a refund for any services not rendered.

3. Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

• Initial consultation fees.
• Retainer fees once work has commenced.
• Court filing fees and other third-party expenses incurred on your behalf.

4. Refund Request Process

To request a refund, please follow these steps:

1. Submit a written request to our office via email or post, providing the following details:
   • Your full name and contact information.
   • The payment date and amount.
   • Reason for the refund request.
2. We will review your request and may request additional information if necessary.
3. Refunds will be processed within 14 business days of approval, and payments will be made via the same method used for the original transaction.

5. Disputes

If you disagree with our decision regarding a refund request, you may escalate the matter by contacting [Insert Senior Attorney or Office Manager’s Contact Information]. We are committed to resolving disputes in a fair and transparent manner.

6. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time to reflect changes in our services or legal obligations. Updates will be posted on our website, and significant changes will be communicated directly where appropriate.

7. Contact Us

For inquiries or to submit a refund request, please contact us:

• Email: monica@ledingwaneattorneys.co.za
• Phone: +27 73 766 8866
• Office Address: Office 202 Olivetti House 237 Pretoria, Sophie de Bruyn St, Pretoria Central, 0002

By engaging Ledingwane Attorneys, you acknowledge that you have read and agreed to this refund policy.